We tend to think of “quality” only in the context of manufactured goods, and to an extent in commercial services delivered.
Can you think of “quality” in other walks of life? Say, healthcare? And education? Also government?
About Suresh Lulla
SURESH LULLA is the Founder & Managing Director of Qimpro Consultants Pvt Ltd. The company offers a range of services that include: Process Management, Quality Life Cycle Management, Business Excellence, Benchmarking of Best Practices, Professional Certifications for Quality & Reliability, and Recognition of Excellence in Individuals, Teams, & Organizations.
Under Mr Lulla’s leadership, Qimpro has saved its clients well over Rs 175 billion in terms of cost of poor quality, as well as significantly improved customer satisfaction levels in the manufacturing, service, and healthcare sectors. Apart from India, Qimpro has conducted assignments in Singapore, Indonesia, Malaysia, Thailand, Viet Nam, Pakistan, Sultanate of Oman, Bahrain, Iran, and Kenya.
Absolutely. Quality is not limited to manufacturing industry. Services contribute to 80% of the world wide economy and more and more products are being sold as bundled products and services.
Quality and Lean Six Sigma tools are used in service industries such as healthcare and education to improve the performance, outcomes and stakeholder satisfaction. Few of the US republican presidential candidates pledged to use Six Sigma to reduce waster in the government spending and to improve the overall performance of government organizations.